Membership FAQs

The Integrative Life Membership is our solution to the challenge of how healthcare can be done differently. We are confident that through exploring this model with patients and other health care practitioners we can further develop this solution together. By applying the principles of simplicity, sustainability, quality, and collaboration, we are able to provide comprehensive services for less than what most people are paying for their phone bills.

How do payments work?

The Integrative Life Membership can be paid in full for one year or in 12 monthly installments. We automatically deduct monthly installments on the 15th of each month; these payments can be drafted directly from your checking account or charged to a credit or debit card. The Integrative Life Membership is a commitment for at least one calendar year. If you choose the monthly payment option, your payments will continue beyond your one year mark unless you notify the office otherwise. If you choose to pay for the year in full, you will be billed monthly at the end of that year’s membership in order to ensure that you remain an active member with your established provider. Full payment is due at the time of service.

How does the Family Discount work?

Children under 18 are eligible for the discounted rate of $35 / month after there are 2 full-paying members in a family.

Can I cancel at any time?

The Integrative Life Membership is a commitment for at least one full year from the date you join. There is an early termination fee of $250.00 should the membership be cancelled prior to the one year mark. This fee helps cover the cost of care delivered during the initial visits.

What kind of classes do you offer?

We offer programs and classes that support our patients in lifestyle goals such as weight loss, seasonal cleanses, hormonal balancing, and physical fitness. Check out our monthly newsletter or our online calendar for upcoming classes. Past classes have included:

  • Introduction to Chinese Medicine
  • Permaculture Design
  • Yoga
  • Meditation
  • Qi Gong
  • Tea Demonstration with Panther Moon Teas
  • Natural Foot Health
  • Natural Approaches to Insomnia
How do your “On Call” hours work?

Should you have a need that arises after normal business hours, you may call the office and discuss your issue or concern with either a RN or a NP. Our On Call service will advise you on how to best address your issue until the clinic reopens. An encounter of your conversation will be sent to the office the following morning to ensure continuity of care with your established provider. These calls have a maximum duration of 15 minutes, which is typically plenty of time to address your concern. There is a charge of $20 for each after hours call.

Are there additional costs?

Services we provide with your Integrative Life Membership are deeply discounted. All prices are clearly listed here. We have full transparency of all of our charges. If you have specific questions or concerns about pricing please feel free to contact us at 828-575-9600.

What kinds of Procedures do you offer?

The clinic is able to perform many primary care procedures such as stitches, ear irrigations, cryosurgery and skin biopsies, all of which are offered at discounted rates for Integrative Life Members. For any procedure that is not done in the clinic, such as mammograms or x-rays, the office will send a referral on your behalf and ensure that you are setup with the appropriate appointment. If you have specific questions or concerns, please do not hesitate to contact the front office.

What kind of Targeted Health Programs do you offer?

Targeted Health Programs will emphasize healthy lifestyle and dietary optimization. Stay tuned for details!

What is the Screening Panel?

The screening panel is a set of labs performed to better ascertain your body’s internal functions, including: kidney function, liver enzymes, calcium, protein, and glucose levels. The results of the screening panel will help to emphasize the key areas of your health that require attention and assist your provider in creating a plan of care tailored to fit your individual needs. The screening panel can often highlight the underlying cause of many symptoms you might be experiencing. FASTING for eight hours prior to a screening panel is required for accurate results.

The screening panel consists of the following labwork:
● CBC (Complete Blood Count)
● CMP (Comprehensive Metabolic Panel)
● Lipid Panel (Cholesterol)
● Vitamin D

For specific questions, please feel free to contact us at 828-575-9600

What is considered a “Routine Lab”?

The following labwork is considered routine and always discounted for Integrative Life Members:

● Comprehensive Metabolic Panel
● Complete Blood Count
● Lipid Panel
● Hemoglobin A1C
● CRP (C-Reactive Protein)
● Glucose
● Urinalysis
● Strep Test

For specific questions or concerns, please feel free to contact our front office.

What are Specialty Labs?

Specialty labs are outside the scope of routine primary care. We practice integrative primary care and designed our clinic to make this level of service available to more people. At our price point we cannot operate as ‘Functional Medicine Consultants.’ We collaborate often with local practitioners who provide this specialized care. Certain conditions straddle the line between primary care and specialty care. These include hormone management, some thyroid concerns, and some GI concerns. It will be up to you and your provider to determine when we need to bring a specialist onto your care team.

If we decide to begin a work-up at our clinic, we may offer to do a specialty lab panel. These labs may utilize blood, saliva, urine, or stool samples for testing. Examples of specialty labs are comprehensive GI panels and hormone evaluations. To account for the additional training and expense of offering specialty services, we charge an interpretation fee per specialty lab panel. This allows us to offer some of these services when needed and in a transparent way without having to raise the price for all of our members. We charge our cost for the panel + the interpretation fee at the time of picking up the kit from our clinic. If you bring specialty panels from other providers or panels that you have ordered on your own, we will require an interpretation fee for us to review them.

Please understand that this policy allows us to make our level of care affordable to more people. We deliberately charge a fraction of what most Integrative Specialists require since it is a large part of our clinic mission to make Integrative Primary Care accessible to the masses.  For specific questions or concerns, please feel free to contact the office.

Do I need Hormone testing?

Only if you are experiencing symptoms or desiring to start bio-identical hormone therapy. Your healthcare provider will help you determine if testing your hormones would be helpful.

How do Urgent Care visits work?

The clinic is open to provide members with urgent care treatment Mondays-Thursdays from 8:30am-5:00pm and Fridays from 8:30am-12:00pm. An urgent care visits is appropriate for one acute issue such as the unplanned illness or injury that began in the last week. While an appointment is required, in most cases we are able to schedule patients either the same day or within 24 hours from the time they call.

Urgent care appointments can be scheduled with the first available provider on staff that day. All medical providers are highly trained to provide you with the best possible medical treatment. Priority access to first available appointments are given to Integrative Life Members. We also occasionally have urgent care appointments available for new patients and non-members. If the problem is chronic or involves multiple concerns, we require an establish care visit/membership with our clinic so that we may understand your full picture before offering recommendations. We can only address one concern in a 20-minute urgent care visit.